Terms and Conditions

SIDEWOOD WINE CLUB – operated by Sidewood Estate Pty Ltd of 92 Mappinga Road, Oakbank 5243, South Australia.
ABN: 83 112 328 097.

MEMBERSHIP REQUIREMENTS

As a member of the Sidewood Wine Club, you are required to purchase a minimum of 12 bottles per annum, during our ‘Allocations’. This does NOT include additional online purchases or Cellar Door purchases. Allocations will no longer be able to be taken from Cellar Door as of 1st of November 2018.

Failure to fulfill the 12 bottle requirement will result in the cancellation of a membership. All members are emailed the week before allocations are due to give ample time to updated address and credit card details. Members are emailed notification of all failed process attempts and follow up emails to rectify the failed allocation. Checking emails remains the responsibility of the member.

TERMS AND CONDITIONS

To join the Wine Club you must be 18 years of age or over, and be a resident of Australia. Sidewood may request identification such as a drivers license to confirm age. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18.

Upon joining the Sidewood Wine Club you acknowledge and allow Sidewood Estate to charge your nominated credit card during the allocation periods.

Member shipments are for personal consumption only and are not to be used for retail sale; Sidewood reserves the right to disqualify any individual who is in any way interfering with the operations of the Wine Club.

Sidewood’s Privacy Policy is as follows: Sidewood Estate has a commitment to privacy in accordance with the Privacy Act 1988 (CWTH), and the guidelines and policies of the Australian Privacy Commissioner. Sidewood will retain member credit card details in a secure environment according to our Privacy Policy. Sidewood Estate will only use personal information for purposes to which the information is relevant. Sidewood will not sell or share personal information with third parties except to deliver products or information to members and members may also opt out of receiving communications from Sidewood at any time.

By joining the Wine Club, Members consent to the use of their personal details for marketing purposes including to receive news, promotional offers and other updates in relation to Sidewood by mail, email, phone call or text message.

Sidewood accepts no responsibility for changes made to a member account by the account holder and any other persons who may have access to that account. Requests to update any member details must be made in writing to enquiries@sidewood.com.au unless otherwise arranged with Sidewood.

It is the Member’s responsibility to update their delivery details on their online member accounts or by contacting enquiries@sidewood.com.au. Any additional delivery charges or fees that are incurred due to an incorrect member address will be the responsibility of the member.

You may cancel your membership at any time by emailing enquiries@sidewood.com.au with your name and reason for cancellation.

Sidewood uses Australia Post and Wine Delivery Australia to dispatch our wines. Quoted delivery times are given as an approximate only and to the extent permitted by law, Sidewood will not be liable to a member for failure to supply or deliver wines if out of Sidewood’s control. Sidewood will endeavor to ensure all members receive their wine in a timely manner, however, this is not always possible due to locality, weather and peak times for delivery companies.

All risk of loss, damage or deterioration of products is passed to the member from the time that the wine is delivered.

Sidewood Estate reserves the right to hold/delay shipments during periods when there is extremely hot weather forecasted to ensure the quality of your wine isn’t compromised. Sidewood endeavors to ensure the prompt delivery of your purchase when Sidewood deems the forecasted weather is suitable for transportation.

Please note that all Sidewood Estate wines and ciders are stored in fully climate controlled facilities and Sidewood do not cover or accept any responsibility for hot weather transport damage.

If wine obtained through the Sidewood Wine Club is faulty, notice must be given in writing to enquiries@sidewood.com.au with an explanation within 48 hours of delivery. Sidewood reserves the right to not exchange/replace or refund damaged or opened wines after delivery. Sidewood will replace or refund damaged wine if deemed reasonable and fair. Any heat damage due to wine being left outside after delivery will not be accepted by Sidewood as we cannot control the weather and it is up to the customer to be responsible for their deliveries.

Sidewood reserves the right to refuse requests to exchange and refund wine after it has been delivered.

Sidewood assumes no responsibility for any failure to receive communications or for inaccurate information or for any loss, damage or injury because of technical telecommunications problems including security breaches. Sidewood will act under the approval of any relevant authority to modify or terminate membership.

Sidewood Ts&Cs 30.10.18